Hear every voice, even the silent ones.
VoiceScope runs a continuous VoC program: it mines reviews, support tickets, surveys and call transcripts for themes and sentiment then alerts you before an account churns.
180+ channels mined on autopilot
App store reviews, G2, social, support tickets, NPS surveys, sales call transcripts VoiceScope connects them all and watches for change continuously.
- Unified VoC feed reviews, tickets, surveys and calls in one stream
- Theme taxonomy auto discovered topics, mapped to your product areas
- Sentiment & trend forecasting spot decline before it's visible
- At risk account alerts routed straight to CS owners
Acme Retail churn risk 74%
3 negative tickets + support score down 22% · auto drafted outreach
Globex expansion ready
Positive sentiment + feature asks detected · notify AM
Alerts that save accounts, signals that grow them
VoiceScope doesn't just summarize it identifies accounts whose behavior predicts churn, and accounts ready to expand, so CS teams act in the right moment.
- Churn risk scoring with explainable drivers
- Expansion signals feature asks and sentiment from happy accounts
- Auto drafted responses your CS team reviews in one click
- Quarterly VoC reports generated for exec leadership
For CX, CS and product teams
180+ channels
App stores, review platforms, social, tickets, surveys, call transcripts and emails connectors included.
Cross channel insight
A single complaint that appears in tickets and reviews gets weighted once with full context attached.
Quiet alerts
Detects risk from declining engagement accounts that stop logging in or stop replying before they say a word.
VoiceScope flagged a churn risk for our biggest account three weeks before their renewal. We intervened, and they signed for two more years. That paid for the platform ten times over.